Privacy policy

This website https://www.m-learn.gr (hereinafter: «The website“) would like to inform its visitors/users/members (hereinafter: “Users») regarding the type and totality of information that it may collect and process as Responsible for Personal Data Processing during their visit and browsing this Website and to assure them that any processing of their personal data is always carried out in the best interests of the users, in compliance with the principles of legality, transparency, accuracy, availability and integrity in all its aspects, as well as in full compliance with the European General Data Protection Regulation (hereinafter “GDPR“) implements Appropriate Technical and Organizational Measures (ATO) to protect your personal data and ensure your privacy, a fact of utmost importance and priority for it.

By reading below you will be fully informed about the way in which we process your personal data (collection, management, use, storage, transfer to third parties, protection), about the period of retention of such data, as well as about the rights that you can exercise at any time regarding your personal data.

COLLECTION OF PERSONAL DATA

What is Personal Data:

It is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

What is Personal Data Processing:

Any operation or set of operations which is performed upon personal data or upon sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Our users who visit the Website may, under certain conditions, be asked to provide us with their personal data (e.g. when you subscribe to our newsletters or on your contact form with us, we ask for your name, e-mail, address and telephone number so that we can contact you).

Under no circumstances will personal data of minors be collected except with the express consent of those exercising parental responsibility.

When browsing the Website, you acknowledge unreservedly and without limitation that you have read, understood and accepted the privacy policy as well as the use of cookies.

A cookie is a file that is stored on your computer, mobile phone or tablet when you visit any Website and may, for example, store information related to:

• with your online behavior, with your preferences as a user in order to send you (by us, our partners and/or advertisers/sponsors) targeted advertising or offers that meet your preferences and which will continue to be presented to you when you visit a Website that matches your interests (behavioral cookies – advertising/third-party cookies),
• with the pages you visit on the Website and if errors occur with them (performance cookies),
• by analyzing the use of the Website (e.g. Google Analytics),
• with the type of browser,
• the internet service provider (ISP),
• by using social media, by your geographic location (e.g. searching for weather forecasts for a specific city) or by storing your username (where necessary) so that you do not have to enter it again when you return to our website (functionality cookies).
• The products you have viewed: we will use this to show, for example, products you have recently viewed
• Location, IP address and browser type: we will use these for purposes such as calculating VAT
• We will also use cookies to track the contents of your cart while you browse our website.

Our Website uses cookies, primarily, for the purpose of improving the user experience and providing the highest possible quality of services to our users.

You are not required to accept cookies and therefore you can, as an additional measure, modify your browser so that it does not accept cookies. The browser you use to surf the Internet not only allows you to see the cookies you have, but also allows you to control their use.

You can control them by allowing or deleting all or some of them. You can also set your browser to not accept cookies from any website. You can also set your browser to ask for your consent before accepting a cookie on your device. This gives you complete control over cookies, but has the disadvantage of slowing down your browsing experience.

It should be noted that there are different levels of cookie control. You have the ability through your browser to choose not to receive third-party cookies or behavioral advertising cookies. In some browsers you can even block specific companies from which you do not wish to receive cookies.

To manage your cookies, please select your browser from the list below and follow the instructions:

Microsoft Edge

Chrome

Safari

Firefox

Opera

Mobile devices:

Android

Safari

Windows Phone

Blackberry

USE OF PERSONAL DATA – PURPOSES

The Personal Data of the users of the Website which is provided through them or through connected applications may be used for the purposes mentioned herein or in the connected applications, namely for:

• to personalize the Website for users in order to provide an optimal user experience and enjoy the services provided
• it is possible to provide statistics to third parties, but in a way that they cannot identify the subject of the personal data
• to be able to manage the Website and every form of communication
• be able to manage connected applications
• It should be possible to send updates or notifications or even promotional actions following a prior relevant selection by users, which should meet the conditions now in force within the framework of the implementation of the GDPR and which they can freely revoke at any time.

During the purchase process we will ask you to provide information such as your name, address, email address, phone number, and optional account information such as a username and password. We will use this information for purposes such as:

• To send you information about your account and your order
• Responses to your requests, including returns and complaints
• Payment processing and fraud prevention
• Setting up your account for our store
• Compliance with our legal obligations, such as calculating taxes
• Improving our offerings

If you create an account, we will store your name, address, email and phone number, which will be used for your future orders.

By subscribing to the newsletters, users of the Website accept, having given their express consent, to receive the information that we will provide them with both on the course of current news, as well as on any competitions and/or gifts as a result of participation in them.

There is a case of transferring user data to third parties/partners who act on our behalf (processing) and it has been confirmed that they meet the requirements for personal data protection by applying a parallel protection policy to ours.

The Website will not, under any circumstances and for any reason, announce or disclose the personal data of the Website users unless it has their free and express consent to do so or if this is required due to the existence of a corresponding obligation to comply with the applicable legal rules and always with the specific authority that the Law will define.

The Website:

• She maintains confidentiality regarding the personal data you know about her.
• It takes organizational and technical security measures for data processing that protect their logical and physical security, such as secure software, physical protection, pseudonymization, encryption.
• Our systems by design and by default ensure that we will be able to fulfill our obligations under the General Data Protection Regulation (GDPR).
• It will immediately inform you of any incident involving the breach of your personal data.
• Complies with the legal framework for the protection of personal data and in particular the General Data Protection Regulation (GDPR) as a data controller.

SECURITY OF PERSONAL DATA

The Website constantly takes all appropriate Technical and Organizational Measures (TOM) to protect your personal data and privacy.

Access to personal data is strictly limited to the Website’s staff and strict rules of professional secrecy, confidentiality and secrecy apply. Any processing of your personal data is carried out by authorized persons in a manner that fully complies with the rules and procedures required by law, ensuring the security of your personal data and its protection from any unauthorized access and use, falsification, loss/theft or destruction.

This Privacy & Personal Data Protection Policy does not apply if you connect through this Website to another Website for the processing that may be carried out by the other Website and for which we are not responsible. For this reason, we encourage you to refer to the Privacy & Personal Data Protection Policy of each Website you browse.

PERIOD OF RETAINING PERSONAL DATA

Users’ personal data is retained for as long as the legitimate purpose of the processing for which it was initially collected following the users’ free consent lasts.

USER RIGHTS

The Website, as the controller of your personal data, provides you with the opportunity, in full compliance with the provisions of the GDPR, to exercise the rights provided for:

• the right to information: takes all necessary actions both during the collection phase and in any subsequent phase of processing your personal data, so that you have full ability to exercise your legal rights, as described in this information.
• the right to access your personal data: you have the right to be informed by us how and if we process your Data. If we process your Data, you can request to be informed about the purpose of the processing, the type of your Data we keep, to whom we give it, how long we store it, whether automated decision-making is used, as well as about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.
• the right to update them (correction): If you find that there is an error in your Data, you can submit a request to us to correct them (e.g. name correction)
• the right to object to processing: You may object to the processing of your Data and we will immediately stop processing it unless there are other overriding legitimate reasons
• the right to portability: You can ask us to receive the Data you have provided in a readable format or ask us to transmit it to another controller
• the right to erasure/to be forgotten: You can ask us to erase your data if it is no longer necessary for the processing purposes for which it was originally collected or you wish to withdraw your consent if you have previously submitted it.

Users can exercise all the rights granted to them under the GDPR and the broader legislative framework by contacting the Website in writing by e-mail at the following address: info@m-learn.gr.

Within a reasonable period of one (1) month from the receipt of your request, the person responsible for the Website will respond to you with reasons for accepting or rejecting your request or requests if there are more than one.

In any case where you believe that your personal data is being violated and your rights are being violated in any way, in deviation from our obligation to the contrary under the Law, or if you are not satisfied with the justification of the response you will receive regarding the acceptance or rejection of your request or requests, you can submit a complaint to the Personal Data Protection Authority (www.dpa.gr).

PAYMENTS

• We accept payments through the secure payment environment of Piraeus Bank. During the payment process, the total purchase amount will be transferred to the secure environment of Piraeus Bank in order for you to make the payment. After the successful payment process, our website will be notified by the bank about the payment and your purchase will be recorded on the website as completed. Our website does not accept credit card information.
• We accept payments via PayPal. When processing payments, some of your data will be transferred to PayPal, including information required to process or support the payment, such as the total purchase amount and billing information.